With CallidusCloud WorkFlow:
- Use pre-defined business processes, or try an easy drag-and-drop interface to create your own
- Accelerate task completion with a built-in rules engine
- Collaborate with structured processes or less formal social collaboration
Track individual tasks through electronic communications and collaboration. Ensure that every internal and external customer gets the same quality service each and every time.
- Predictability gives your employees and customers confidence in your business
- Accountability gives your employees incentive to strive for results
- Insight into your organization improves processes and identification of problems and solutions
- Built-in features include Issue Tracking and Resolution, RMAs, New Feature Development, Idea Crowdsourcing and Collaborative Selling
- CallidusCloud WorkFlow comes with a pre-programmed enforceable business process and an intuitive setup wizard
Automated Business Rules
Take the complexity out of sorting incoming information and assigning tasks with automation.
- Automate assignment rules, notifications, reminders, escalations, and service level agreements
- Prioritize intelligently
- Base decisions on business rules rather than subjectivity
- Accelerate decision-making
Use unprecedented collaboration capabilities and transparency in customer interactions.
- Turn initial requests into conversations
- Turn conversations into meaningful relationships
- Turn customers into advocates
Engage with your customers, partners and prospects from virtually anywhere, including
by email, social media or instant messaging